Customer Service

Shipping Information

You will receive a shipping confirmation and tracking number(s) via email when your order is shipped.  Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment.  Below are tracking links for a few of the more popular shipping service providers:

If for some reason you cannot track your package or need assistance, please contact a Sales and Customer Service Representative toll free at 1-800-975-6359 or via e-mail support@odysseygolf.com.

Shipping Problems

While not common, shipping problems can occur.  If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation email or call us toll free at 1-800-975-6359.

If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us toll free at 1-800-975-6359.

If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Sales and Customer Service Representative with Odyssey Golf will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.

Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 1 business day following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).

Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses, excluding US protectorates (Guam, Puerto Rico, etc.).

Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Odyssey Golf can do nothing to prevent this from occurring.

$8.95 Flat-Rate Ground Shipping:

Orders will typically arrive within 4-7 business days (Monday-Friday excluding holidays) following receipt of shipping confirmation email – the scheduled delivery date will be outlined within your shipment confirmation email. All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $8.95, regardless of the number of items shipped.

Express Shipping

All in stock, non customized, standard orders shipping via UPS Express ordered prior to 12:00 pm Central Time will ship the same day. Customized orders and orders with item that are currently backordered that are placed shipping via UPS Express will ship via UPS Express upon completion or receipt of backordered items.

Note: UPS Second Day Air items ordered on Thursday will arrive the following Monday. UPS Second Day Air items ordered on Friday will arrive the following Tuesday.

Note: UPS Standard Overnight® items ordered on Friday will typically arrive the following Monday.

Alaska/Hawaii Shipping:

Items shipped outside the contingent U.S. to Alaska or Hawaii can only be shipped via 2-3 Day Shipping. Standard Shipping to Alaska or Hawaii is not available. In stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification.

APO/FPO Shipping:

While we can ship most items to APO/FPO addresses, some restrictions do apply. Items sent to APO/FPO addresses must be shipped via the U.S. Postal Service (USPS) and cannot be expedited. Normal delivery time for these shipments ranges from 10-30 days. If a package has not been delivered within 75 days or more, written notice of non-receipt must be submitted to Odyssey Golf signed by the intended recipient. Once this written notice is received by Odyssey Golf, a claim will be filed with the U.S. Postal Service. If the USPS can not provide a signature confirmation of delivery, the recipient will then have the option of a full credit for the purchase amount or a reshipment of the order.

Odyssey Golf's preferred shipping provider is UPS.

Expedited shipping & handling prices are based on such things as the shipping method chosen, total package weight, the size of the package and the shipping destination. You can estimate your shipping charges for all items in your shopping cart from the shopping cart page. However, exact shipping & handling prices are calculated at the time of checkout.

$8.95 Flat-Rate Ground Shipping: All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $8.95, regardless of the number of items shipped.